Case Study
EdgeMaker — turning conversations into customers
An AI-powered community and CRM platform that captures leads, books appointments and grows communities across WhatsApp, Telegram and Instagram — 24/7.
- Client
EdgeMaker (Rewyra product)
- Category
Products & Platforms
- Capabilities
- Link
Project Overview
EdgeMaker brings together two of our capabilities. Community — because the platform exists to help businesses build and keep relationships — and Cognition, because AI agents and connected data do the heavy lifting.
It is also a proving ground. The agentic workflows, conversation memory and analytics we develop for EdgeMaker inform the custom solutions we build for clients.
The Business Challenge
Small and growing businesses win most of their customers through conversations — on WhatsApp, Telegram and Instagram. But those conversations are hard to keep up with. Leads arrive at all hours, follow-ups get missed and customer details end up scattered across phones and spreadsheets.
Our Solution
We built EdgeMaker, a platform that automates customer conversations across messaging channels. AI agents respond instantly, capture lead details, book appointments and keep every interaction in a no-touch CRM, while smart analytics show what is working across the community.
Outcomes
+ Always-on responses across WhatsApp, Telegram and Instagram
+ Leads and appointments captured automatically into a no-touch CRM
+ Community growth and engagement tracked in one place